Our top priority is to provide every guest with a comfortable, safe, and welcoming stay. The following hotel regulations are established in line with operational standards, applicable laws, and the practical management of Aquari Hotel. By using any service at the hotel, guests are deemed to have read, understood, and agreed to comply with these regulations. 

Note: Should you require any assistance or encounter a special situation during your stay, please contact our Front Desk on the Ground Floor or dial (0) from your room phone for prompt support. 

1. Reservations 

• All reservations are valid only when confirmed in writing by the Hotel via email or other valid confirmation methods. 

• All reservations must be secured by cash deposit, bank transfer, or a credit card guarantee in accordance with the Hotel’s policy. 

• For non-guaranteed reservations, the Hotel reserves the right not to hold the room. 

2. Check-in and Check-out 

• Check-in time is 2:00 PM and check-out time is 12:00 PM. 

• Early check-in and late check-out are subject to room availability and the Hotel’s operational capacity. 

• The registered guest must be at least 18 years old and present a valid identification document at check-in in accordance with applicable law. 

• Check-out after 12:00 PM and before 6:00 PM on the same day will incur a charge of 50% of one night’s room rate. Check-out after 6:00 PM will incur a charge of 100% of one night’s room rate, unless otherwise confirmed by the Hotel in writing. 

3. Credit Card Pre-authorization 

• The Hotel reserves the right to perform a credit card pre-authorization before or upon check-in. 

• Guests using a credit card are responsible for understanding their issuing bank’s pre-authorization process. The bank may place a temporary hold on a security amount and release it after check-out, final payment, and confirmation that no incidental charges remain. 

• The release period for the held amount depends on the card-issuing bank and may range from 24 hours to 30 days. 

• Debit cards are not accepted for pre-authorization. 

4. Payment 

• Room charges must be settled upon check-in or in accordance with the payment terms confirmed in advance. 

• The Hotel accepts payment by cash, bank transfer, or valid bank cards. The cardholder’s name must match the guest’s identification, and the cardholder may be requested to sign for verification at the time of payment. 

• Accepted card types include VISA, MASTERCARD, AMERICAN EXPRESS, JCB, UNIONPAY, and NAPAS. 

5. Incidental Charges 

• Any incidental charges incurred during the stay must be settled at check-out or upon the Hotel’s request. 

• To secure incidental charges, guests may be required to provide a deposit or a credit card guarantee at check-in. 

6. Early Departure and No-show 

• In the event of an early departure, the Hotel reserves the right to apply an early departure fee equivalent to one night’s room rate, unless otherwise agreed and confirmed in advance. 

• For reservations that are not cancelled within the permitted time and for no-shows, the Hotel reserves the right to charge in accordance with the confirmed reservation policy. In the absence of a separate agreement, a reservation may be considered a no-show after 6:00 PM on the arrival date and may be charged in full. 

7. Child Policy 

• Aquari Hotel welcomes children of all ages when staying with parents or legal guardians. 

• Children under 6 years old stay free of charge when using existing bedding. 

• Children from 6 to 12 years old will be charged VND 150,000 per child when using existing bedding. 

• Children above 12 years old are considered adults. 

8. Non-smoking Policy 

• The Hotel is a non-smoking property. Smoking is not permitted in guest rooms or throughout the Hotel premises, except in designated smoking areas, if any. 

• With respect to electronic cigarettes, Vietnamese law strictly prohibits their use throughout the Hotel premises, including guest rooms and all public areas. 

• Any violation may be handled in accordance with Vietnamese law and the Hotel’s regulations, including fines, confiscation or disposal of prohibited items, and any actual costs arising from cleaning or deodorizing, where applicable. 

9. Visitors 

• All visitors must present a valid identification document at the Front Desk and may proceed to guest floors only upon the Hotel’s approval. 

• Visitors may remain in the room between 7:00 AM and 10:00 PM. If they intend to stay beyond 10:00 PM, the registered guest must notify the Front Desk in advance for further guidance. 

• Outside visitors are not permitted to stay overnight or sleep in the room unless they have been properly registered with the Front Desk and approved by the Hotel in accordance with applicable law. 

• The registered guest is fully responsible for the conduct of visitors and for any damage, loss, or issue arising from their visit. 

10. Noise and Respect for Shared Spaces 

• Guests are kindly requested to maintain a peaceful environment and refrain from excessive noise, shouting, loud music, disruptive gatherings, or any behavior that may affect the comfort, safety, and rest of other guests. 

• The Hotel reserves the right to issue a warning, request that the behavior cease, or refuse service should any conduct continue to disrupt the Hotel’s normal operations or the comfort of others. 

11. Fire Safety and General Safety 

• All guest rooms and public areas are equipped with fire safety devices in accordance with regulations. Guests are kindly requested to note the emergency exit plan displayed on each floor and follow all instructions in the event of an emergency. 

• Guests must not bring into the Hotel any flammable or explosive substances such as fuel, gunpowder, fireworks, portable gas canisters, cooking appliances, or any materials that may pose a fire or explosion risk. 

• Cooking, heating, or the use of unauthorized heat-generating equipment in guest rooms is strictly prohibited. 

• In the event of fire or any dangerous incident, guests must immediately notify Hotel staff, activate the nearest fire alarm if necessary, and follow the Hotel’s evacuation instructions. 

12. Stay and Use of Guest Rooms 

• Guests may not assign, sublet, or transfer the use of a room to any third party under any circumstance. 

• Guests may not change the number of occupants in the room without prior notice to and approval from the Hotel. 

• Guest rooms may not be used for purposes other than accommodation, including as offices, meeting rooms, exhibition spaces, or for unauthorized commercial activities. 

• Guests may not move equipment or amenities from one room to another or alter the room setup provided by the Hotel. 

• No items, water, rubbish, or any objects may be thrown or discharged from windows or from the exterior side of the building. 

• When leaving the room, guests are kindly requested to ensure the door is securely locked, switch off unnecessary appliances, close the windows if any, and keep the room key card safe. 

13. Prohibited Items, Goods, and Conduct 

• Pets and animals are not permitted on the Hotel premises, unless otherwise required by law or approved in writing by the Hotel in advance. 

• Guests must not bring into the Hotel any weapons, dangerous objects, prohibited goods, toxic substances, radioactive materials, stimulants, narcotics, addictive substances, hallucinogens, or any item prohibited by law. 

• Bulky, unhygienic, or strong-smelling items that may affect shared spaces are not permitted unless approved by the Hotel. 

• Strong-smelling foods, fruits, or items such as durian, jackfruit, fermented fish products, and similar items are not permitted in guest rooms or shared areas of the Hotel. 

• The Hotel is not responsible for any health issue or food poisoning arising from food or beverages purchased outside the Hotel and consumed by the guest. 

• Gambling, the use of rooms for unlawful activities, disorderly conduct, or any other behavior that violates the law is strictly prohibited anywhere on the Hotel premises. 

14. Guest Belongings 

• Each guest room is equipped with a safety box. Guests are strongly encouraged to store cash, jewelry, important documents, and other valuables inside the safety box and secure it properly. 

• The Hotel is not responsible for any loss of or damage to personal belongings if such items are not stored appropriately, are left outside the safety box, or are left in public areas such as the lobby, restaurant, corridors, or other shared spaces. 

• If any item is lost or left behind, guests are kindly requested to contact the Hotel as soon as it is discovered. Found items will be kept in a secure place for up to 30 days to support return arrangements. 

• The Hotel cannot be held responsible if it is unable to arrange the return of lost property due to incomplete contact information provided by the guest. 

15. Damage and Compensation 

• Guests are responsible for compensating the Hotel for any damage caused by themselves, their accompanying guests, or their visitors to the Hotel’s property, equipment, or facilities, whether caused intentionally or unintentionally. 

• If damage is discovered after check-out, the Hotel reserves the right to use the payment details provided by the guest, in accordance with the agreed terms and applicable regulations, to recover a reasonable compensation amount. 

16. Parking 

• Complimentary parking may be available in front of the Hotel, subject to actual space availability. Parking spaces are limited and allocated on a first-come, first-served basis. 

• The Hotel is not responsible for any damage, loss, or risk relating to vehicles or belongings left inside them. 

17. Right to Refuse Service 

• The Hotel reserves the right to refuse service or request the termination of a stay in any case involving a violation of these regulations, a breach of the law, or conduct that affects the security, safety, property, health, or well-being of other guests, staff, or the Hotel’s normal operations. 

• The Hotel also reserves the right to refuse service to guests who have committed serious violations of Hotel regulations during previous stays. 

Aquari Hotel sincerely thanks you for your kind cooperation and wishes you a comfortable, safe, and pleasant stay.